Key Responsibilities
Attend inbound and outbound calls professionally to handle customer enquiries and provide information about IBIS programs.
Collect and verify customer details accurately in the CRM system.
Understand learner requirements and provide basic information about courses, campuses, fees, scholarships, and admission procedures.
Schedule counselling appointments with the admissions team.
Follow up with prospective learners through calls, WhatsApp, SMS, and email.
Maintain accurate records of all interactions and enquiry updates.
Ensure timely response to customer queries and concerns.
Coordinate with admissions, academic, and support teams for query resolution.
Achieve daily productivity and customer engagement targets.
Support prospective learners throughout the admission journey and ensure a positive customer experience.
Requirements
Any Degree / Diploma.
Excellent communication skills in Tamil, Kannada and English.
Additional language skills such as Tamil or Kannada will be an added advantage.
Basic computer knowledge and CRM/data entry skills.
Robust interpersonal and customer service skills.
Ability to handle calls professionally and build positive customer relationships.
Experience
Freshers can apply.
1–3 years of experience in customer service, telecalling, admissions, or customer support is preferred.