Job Description: Telecaller – Hospital

Job Title: Telecaller
Department: Front Office / Patient Services
Location: Serlingampally
Employment Type: Full-time

Job Summary

We are looking for a courteous, enthusiastic, and customer-focused Telecaller to join our hospital team. The Telecaller will be responsible for handling inbound and outbound calls, assisting patients with appointments, providing information about hospital services, and ensuring a positive patient experience through effective communication.

Key Responsibilities
Answer incoming calls professionally and respond to patient inquiries.
Schedule, reschedule, and cancel doctor appointments.
Make outbound calls to confirm appointments and follow up with patients.
Provide accurate information about doctors, departments, services, timings, and hospital facilities.
Maintain patient records and update information in the hospital management system.
Coordinate with doctors, nurses, and other departments to address patient queries.
Handle complaints or concerns politely and escalate complex issues to the appropriate department.
Promote preventive health check-up packages and hospital services when appropriate.
Ensure confidentiality of patient information and comply with hospital policies.




Meet daily call handling and patient service quality standards.

Required Qualifications
Minimum qualification: Intermediate (12th Pass) or Graduate.
Prior experience in a hospital, healthcare, or customer service environment is preferred.
Freshers with excellent communication skills may also apply.

Skills Required
Excellent verbal communication and interpersonal skills.
Fluency in English and the local language (Hindi or regional language is an advantage).
Good telephone etiquette and customer service skills.
Basic computer knowledge and data entry skills.
Ability to multitask and work under pressure.
Strong organizational and problem-solving skills.

Working Hours
Rotational shifts, including weekends and holidays, as per hospital requirements.

Salary
As per industry standards and candidate experience.

Perks
Provident Fund (PF) and ESI (as applicable)
Paid leave
Performance incentives (if applicable)
Training and career growth opportunities
Employee health advantages (as per hospital policy)

Pay: ₹12,000.00 - ₹25,000.00 per month

Advantages:
Cell phone reimbursement

Work Location: In person

📌 Tele Caller Executive Hyderabad
🏢 HC FMS
📍 Hyderabad