Customer Handling Executive / Customer Service Executive – Official Job Description

Job Title: Customer Handling Executive

Job Summary:
The Customer Handling Executive is responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience. The role involves maintaining professional communication and providing accurate information about products and services.

Key Responsibilities:
Handle customer inquiries through phone, email, chat, or in-person interactions.
Resolve customer complaints and provide appropriate solutions.
Maintain customer records and update information in company systems.
Explain products, services, policies, and procedures to customers.
Follow up on customer requests and ensure timely resolution.
Coordinate with internal departments to address customer issues.
Maintain a skilled and customer-focused approach at all times.
Meet service quality and customer satisfaction standards.

Required Skills:




Solid communication and interpersonal skills.
Problem-solving and conflict-resolution abilities.
Basic computer knowledge (MS Office, Email, CRM software).
Ability to work in a team and under pressure.
Good organizational and time-management skills.

Qualifications:
Minimum 12th Pass / Graduate (as per company requirements).
Prior customer service experience is preferred but not always required.
Freshers may apply if they possess good communication skills.

Work Environment:
Office, call center, retail store, or customer support center.
May involve rotational shifts depending on business requirements.

Job Types: Full-time, Fresher, Permanent

Pay: ₹18,000.00 - ₹29,741.11 per month

Perks:
Flexible schedule
Paid time off

Work Location: In person

📌 Customer Service Assistant Kareli
🏢 Skill India
📍 Kareli