Job highlights
Note: rotational Shifts, 5 days working, 2 week Offs (week offs rotational)
Profiles: Remote Desktop Engineer.
Job Location: DLF Cyber City, Gurugram (Work from office)
Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs
Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues
No Cab, Timing feasible for Metro and other Public Transport.

Profile
06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely .
At least 1 to 2 years utilizing chat functionality to service the customer.
Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues
Experience with providing support for remote employees using multiple form factors: Citrix settings, VDI machines, Avaya/Cisco Telephony
Familiarity with security tools and triaging




Experience with installation, upgrade, and maintenance of software, hardware and peripherals

Deliverables
Utilize remote control tools to manage and enforce compliance with standards
Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software
Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures.
In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues
Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer’s incident

📌 Remote Desktop Engineer Gurugram
🏢 PC Solutions
📍 Gurugram