Job Title: CRM Executive

Location: Daryaganj, Delhi (Rocklight Office)

Company: Rocklight
EXP : Electronic items exp -TORCH, MOSQUITO BAT , LAMP ,
Job Summary

Rocklight is looking for a dedicated and proactive CRM Executive to manage customer relationships, coordinate orders, and support business growth. The candidate will be responsible for handling customer communications, order processing, payment follow-ups, and ensuring smooth coordination from order confirmation to delivery.

Key Responsibilities
Make daily outbound calls to existing and potential customers.
Maintain strong relationships with customers and address their queries.
Create and process customer orders accurately.
Coordinate with internal teams to ensure timely order execution and delivery.
Track orders from confirmation to final delivery.
Follow up with customers for pending payments and outstanding dues.
Maintain customer records and update CRM data regularly.




Identify prospects for repeat business and customer retention.
Support sales activities and contribute ideas to increase business growth.
Prepare daily reports on calls, orders, collections, and customer feedback.

Requirements
Graduate in any discipline.
1–3 years of experience in CRM, customer service, sales coordination, or a similar role.
Positive communication and interpersonal skills.
Knowledge of MS Excel and basic computer operations.
Ability to handle multiple tasks and coordinate with different departments.
Strong follow-up and problem-solving skills.

Salary & Benefits
Salary: As per experience and interview performance.
Growth opportunities within the organization.
Supportive and professional work environment.

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:
Cell phone reimbursement

Work Location: In person

📌 Customer Relationship Manager Crm Delhi
🏢 Rocklight
📍 Delhi