Key Responsibilities:
Oversee and manage day-to-day operations of multiple retail branches to ensure smooth and effective functioning.
Drive sales performance across all branches, ensuring achievement of monthly and annual sales targets.
Develop and implement operational strategies, SOPs, and policies aligned with business goals.
Monitor branch-wise sales, productivity, profitability, and customer experience.
Lead, mentor, and manage Branch Managers, Operations Managers.
Ensure standardization of processes across branches for operations, sales, and customer service.
Analyze MIS reports, sales data, and operational metrics to identify gaps and improvement areas.
Coordinate with Sales, Marketing for smooth inter-departmental functioning.
Handle store openings, audits, and operational risk management.
Resolve escalations related to customers, staff, and operations in a timely manner.
Ensure adherence to company policies, compliance norms, and retail best practices.
Drive training and performance improvement initiatives to enhance team productivity.





Required Skills & Competencies:
Solid leadership and multi-branch management experience.
Proven track record in retail sales growth and operations management.
Excellent analytical, communication, and decision-making skills.
Ability to manage large teams and work under pressure.
Strong understanding of retail KPIs, customer handling, and sales processes.

Qualifications:
Graduate / MBA preferred.
Mandatory experience in Retail Industry with sales exposure.
Experience: 8–12 years (Retail Operations & Sales)

Pay: ₹40,000.00 - ₹45,000.00 per month

Advantages:
Provident Fund

Application Question(s):
How many years of experience in operations manager Profile ?
Can you relocate to gurugram location?
How many years of experience in team handling?
Do you have experience in retail Jewellery sales if yes than how many years of experience ?

Work Location: In person

📌 Operations Manager Gurugram
🏢 Ganpattraj Gold
📍 Gurugram