Job Title: CRM Executive – Real Estate

Experience Required: 2–4 Years
Location: Sector-16B, Gr. Noida
Department: CRM / Customer Relationship Management

Key Responsibilities:
Manage post-sales customer relationship and ensure smooth on-boarding process.
Handle customer queries related to bookings, payments, documentation, possession, and handover.
Maintain and update customer data in CRM software regularly.
Coordinate with Sales, Accounts, Legal, and Projects teams for timely resolution of customer issues.
Ensure timely collection follow-ups as per payment schedule.
Prepare BBA, demand letters, receipts, and other customer communications.
Maintain proper documentation (Agreement to Sell, Allotment Letter, KYC, etc.).
Track and follow up on pending documents and payments.
Provide regular reports on collections, customer complaints, and status updates.
Support customers during possession and handover process.




Ensure high levels of customer satisfaction and retention.

Required Skills & Qualifications:
Bachelor’s degree in any discipline.
2–4 years of experience in Real Estate CRM / Post-Sales / Customer Handling.
Robust knowledge of real estate documentation and payment processes.
Valuable understanding of demand generation and collection process.
Proficiency in MS Office (Excel, Word) and CRM software tools (4QT / Farvision ).
Excellent communication and follow-up skills.
Robust coordination and multitasking abilities.

Preferred Skills:
Experience working with real estate developers.
Knowledge of RERA guidelines and compliance processes.
Ability to handle high-value customers professionally.

Pay: Up to ₹35,000.00 per month

Work Location: In person

📌 Crm Executive Noida
🏢 Nirala India Parivar
📍 Noida