Roles and Responsibilities
Be the primary point of contact for customers post-booking until handover.
Ensure a seamless customer journey by addressing queries, resolving issues, and offering timely updates.
Manage the execution of all customer-related documents: Agreements, Allotment Letters, etc.
Coordinate with Legal teams to ensure timely registrations and handovers.
Liaise with Projects, Sales, Legal and Finance teams to resolve customer concerns efficiently.
Handle customer escalations tactfully and ensure closure with utmost satisfaction.
Work towards building loyalty through timely communication and proactive solutions.
Update bookings, payments, agreements & customer details.
Follow up for payments, document submission and agreement execution
Track customer milestones: allocation, registration, handover.
Prepare reports related to bookings, collections, cancellations and customer communication.

Job Types: Full time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Assistant Manager Crm Chennai (India)
🏢 Jones Foundations
📍 India