We are looking for a Customer Relationship Analyst (CRA) to engage with unregistered students through outbound calls. The role involves understanding concerns, encouraging registration, maintaining accurate records, and analyzing call outcomes to improve engagement and conversion.
Key Responsibilities
Make outbound calls to unregistered students.
Understand and address student queries related to registration.
Encourage students to complete the registration process.
Maintain accurate call logs and update CRM/database.
Analyze calling data and prepare basic reports on student engagement and conversion.
Coordinate with internal teams to resolve student issues.
Achieve daily and monthly calling and conversion targets.
Requirements
Good verbal communication skills in English and Hindi.
Comfortable with outbound calling and customer/student interaction.
Basic analytical skills and proficiency in MS Excel.
Post Graduation degree from a recognized university with 2 Years of experience or UGC Net or HP SET or PHD (Management|ComputerScience|InformationTechnology|Journalism|PoliticalScience|Arts|Sciences)
Prior experience in customer/student support, telecalling, counseling, or analytics is an advantage.
Compensation & Benefits
Sallary: Best as per industry norms
Full-Time Employment (FTE)
6-month probation period
Prospect for growth opportunities based on performance