Greet and welcome guests with a warm and professional attitude.
Handle check-in and check-out processes efficiently and accurately.
Manage room reservations and update the hotel’s booking system.
Answer phone calls and respond to emails promptly and professionally.
Provide information about hotel services, amenities, local attractions, and directions.
Address guest complaints and requests with professionalism, ensuring prompt resolution.
Maintain accurate guest records and handle billing and payment transactions.
Coordinate with housekeeping and maintenance departments for room status and service requests.
Ensure the front desk and lobby area are clean, organized, and presentable.
Follow all hotel policies, procedures, and safety protocols.
Requirements:
Education:



Minimum high school diploma; degree/diploma in hospitality management is preferred.
Experience: 1–2 years in front office or guest services in the hotel industry preferred.
Skills:
Excellent communication and interpersonal skills.
Proficiency in hotel software
Solid customer service orientation and problem-solving abilities.
Ability to work in a quick-paced environment and handle stress calmly.
Neat and qualified appearance.

Job Type: Full-time

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:
Food provided
Paid sick time
Provident Fund

Work Location: In person

📌 Front Office Goa
🏢 Sinq Hospitality
📍 Goa