Responsibilities:
Manage and process D2C orders received through the website and online platforms.
Ensure smooth end-to-end order fulfilment and timely delivery to customers.
Coordinate with logistics and warehouse teams to resolve delivery issues and delays.
Handle customer queries, complaints, and escalations related to orders.
Monitor delivery performance and track key metrics like TAT, returns, and customer satisfaction.
Work on improving customer experience to drive retention and repeat purchases.
Track daily order fulfilment performance and prepare basic reports.
Analyse customer feedback and suggest process improvements for better efficiency.

Qualification:
0 to 1 year of experience in D2C operations, customer support, e-commerce, or order management.
Excellent communication and coordination abilities.
Ability to multitask and work in a quick-paced workplace.
Basic analytical skills for tracking performance metrics.
Proficiency in MS Excel / Google Sheets.

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Care Executive Noida
🏢 Blue Tea
📍 Noida