Job Description – Customer Relationship Executive (CRE)Key Responsibilities
Respond promptly to customer inquiries received through Instagram, WhatsApp, the company website, phone calls, and email.
Provide accurate information about products, pricing, MOQ, customization, and delivery timelines.
Follow up with potential customers and convert inquiries into confirmed orders.
Coordinate with the production, stock, and dispatch teams to ensure smooth order processing.
Prepare and share quotations, invoices, and order confirmations when required.
Maintain customer records and update inquiry and order status.
Resolve customer concerns professionally and ensure high customer satisfaction.
Handle after-sales support, including order tracking and customer feedback.




Monitor daily inquiries and prepare basic reports for management.
Build and maintain strong relationships with customers to encourage repeat business.

Required Skills
Excellent communication skills in Tamil and English.
Valuable customer handling and problem-solving skills.
Basic knowledge of Microsoft Excel and Google Sheets.
Familiarity with Instagram, WhatsApp Business, and website inquiry management.
Ability to multitask and work in a quick-paced setting.
Positive attitude, teamwork, and strong follow-up skills.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

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