mypatta is looking for a detail-oriented and proactive Customer Support Executive to join our Operations team. This role is ideal for someone who enjoys research, problem-solving, customer interaction, and working with digital platforms. You will play a key role in ensuring customer requests are processed accurately, efficiently, and within committed timelines.
Key Responsibilities
Process and manage customer requests with accuracy and attention to detail.
Verify information and ensure all required details are complete before processing.
Communicate with customers via phone, WhatsApp, or email to clarify information and resolve queries.
Research and identify reliable sources to retrieve or verify required information.
Coordinate with internal teams to ensure timely completion of customer requests.
Maintain accurate records and update order statuses in internal systems.
Handle multiple customer requests simultaneously while meeting quality and turnaround standards.
Continuously learn and adapt to recent processes, platforms, and workflows.