Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer queries and provide accurate information in a timely manner.
Deliver exceptional customer service while maintaining quality standards.
Escalate unresolved issues to the appropriate department.
Maintain accurate records of customer interactions in the CRM system.
Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.

Eligibility Criteria
Any Graduate/Undergraduate (as per company policy).
Freshers and experienced candidates are welcome.
Excellent verbal communication skills in English.
Robust listening and problem-solving abilities.
Basic computer knowledge and typing skills.




Willingness to work in rotational shifts, including night shifts.

Preferred Skills
Excellent spoken English and interpersonal skills.
Customer service orientation.
Ability to handle customer concerns with empathy and professionalism.
Multitasking and time management skills.
Ability to work in a quick-paced workplace.
Excellent communication and interpersonal skills
B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
Please bring the original physical copy of any of your identification documents for verification.
Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 International Voice Process Executive Customer Support Freshers Karnataka
🏢 Firstsource
📍 Karnataka