Roles and Responsibility
Manage and oversee the implementation of short-term activities within the team.
Deliver qualified responsibilities focusing on excellence and operational efficiency.
Supervise less experienced specialists, providing guidance and support.
Analyze and resolve complex customer issues via phone, online chat, or text.
Collaborate with production and distribution departments to ensure seamless customer service.
Develop and implement process improvements to enhance day-to-day activities.

Job Requirements
Comprehensive knowledge of CRM/IT enabled services/BPO industry practices and principles.
Proven track record of delivering exceptional customer service and support.
Robust leadership and management skills, with the ability to motivate and guide teams.
Excellent communication and problem-solving skills, with the ability to work under pressure.
Ability to analyze data and make informed decisions to drive business growth.
Experience with customer relationship management software and tools.

📌 Team Leader Operations West Bengal
🏢 TP
📍 West Bengal