Role Overview:

We are seeking a dedicated Customer Care Executive to join our Post Sales Department. The ideal candidate will be passionate about delivering exceptional customer experiences and skilled at resolving complex issues with patience and professionalism.

Key Responsibilities:
Customer Support & Resolution
Manage and respond to customer inquiries across multiple channels (phone, email, WhatsApp)
Address and resolve customer concerns with empathy and efficiency
Handle escalated and complex customer issues with composure and professionalism
Ensure timely resolution of all customer queries within defined SLAs
Maintain Performance & Quality
Consistently meet or exceed customer satisfaction targets and KPIs
Maintain high-quality standards in all customer interactions
Follow up with customers to ensure complete resolution and satisfaction
Documentation & Reporting
Maintain accurate and detailed records of customer interactions in the CRM system
Update customer databases with relevant information
Generate regular reports on customer feedback and recurring issues

Requirements

Essential Requirements:
Language Proficiency:



Fluent communication in English, Bengali, and Hindi (spoken and written)
Experience: Minimum 2 years in customer care, call centre, or back-office operations
Communication Skills: Excellent verbal and written communication with robust listening abilities
Problem-Solving: Ability to analyse issues and provide effective solutions
Interpersonal Skills: Strong persuasion and negotiation skills to address customer concerns
Technical Skills: Proficiency in MS Office and CRM software

Desired Attributes:
Patient and empathetic approach to customer service
Ability to remain calm under pressure
Detail-oriented with strong organisational skills
Team player with positive attitude

Benefits
All Statutory Benefits: EPFO, ESIC, Health Insurance, Paid Leaves, etc.
Career Growth: Clear progression path within our expanding organisation
Skill Development: Regular training programs and workshops
Skilled Exposure: Work with modern CRM systems and customer service tools
Work Workplace: Supportive team culture with experienced mentorship

📌 Customer Care Executive Kolkata
🏢 Important Company of the Sector
📍 Kolkata