We are looking for a highly skilled and experienced Telecaller to join our team at Saptashwa Developers. The ideal candidate will have excellent communication skills and the ability to work in a quick-paced environment.
Roles and Responsibility
Handle customer inquiries and provide support via phone, email, or other communication channels.
Develop and maintain solid relationships with customers to ensure satisfaction and loyalty.
Identify and escalate complex issues to senior team members when necessary.
Collaborate with internal teams to resolve customer complaints and concerns.
Meet or exceed monthly sales targets through effective upselling and cross-selling techniques.
Stay updated on industry trends and product knowledge to provide accurate information to customers.
Job Requirements
Proven experience as a Telecaller or in a similar customer-facing role.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a team environment and collaborate with colleagues to achieve common goals.
Strong analytical and critical thinking skills to handle complex customer issues.
Proficiency in using CRM software and other telecalling tools.
Ability to adapt to changing situations and priorities in a agile environment.