We are looking for a dedicated Customer Service Officer to join our team in Kolkata. This full time position is perfect for freshers who have completed their 12th grade and are eager to start their career in customer service.

Key Responsibilities:
Answer Customer Inquiries: Handle phone calls and responses to emails from customers, providing accurate information and support.
Resolve Complaints: Address customer complaints promptly and effectively, ensuring a positive experience while finding solutions to their issues.
Maintain Customer Records: Keep accurate records of customer interactions and transactions to ensure efficient service and follow-up.
Provide Product Information: Offer detailed information about products and services to help customers make informed purchasing decisions.
Collaborate with Teams: Work closely with other departments to ensure customer feedback and issues are communicated effectively for continuous improvement.

Required Skills and Expectations:




Strong communication skills are essential to clearly convey information to customers and understand their needs.
A positive attitude is significant; being friendly and approachable helps create a welcoming setting for customers.
Basic computer skills are necessary to manage customer data and perform other administrative tasks.
The ability to work in a team is crucial, as the role involves collaboration with colleagues to deliver excellent service.
Freshers should be willing to learn and adapt to the company’s processes and customer service protocols.
Experience

Fresher
No. of Openings

100
Education

12th Pass
Role

Customer Service Officer
Industry Type

Banking
Gender

[ Male / Female ]
Age Limit

18 - 30 Yrs.
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office
Benefits include

Flexible Working Hours, Annual Bonus, PF, ESI
Face Interview Location

Kolkata West Bengal

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