Manage a large number of Inbound and Outbound calls in a timely manner
Responsibilities:
Follow Call Center Scripts when handling different calls/issues
Identifying customer needs, clarify information, research every issue and provide relevant solutions to the customers
Maintain regular follow-up with Customer till closure of Overdue Accounts
Requirements:
Freshers (Preferred); Candidates upto 1 Year experience in Calling or Voice process can apply
Candidates fluent in English & Hindi with one or two Local Languages.
Candidates fluent in Tamil OR Kannada with English and Hindi will be offered additional Salary
Articulate & Robust Phone & Verbal communication skills along with active listening skills
Fair Knowledge of Banking Products
Customer Focus and Adaptability to different personality types
Ability to multi-task, set priorities and manage time efficiently
Any Graduation Degree
What do you get:
Stellar Learning Chance to understand and work in Indian Banking & Global Banking Processes;
Performance linked Incentives & Bonus eligibility from 2nd Month onwards.
Salary Revisions every 6 months based on achievement of FLOW Career Path benchmarks.
Freshers or Callers (upto 1 Yr Exp) shall be supported with a Banking Certification [IIBF DRA] support on Outstanding Performance;
Agile Rotational Five Day-Work Week
📌 Urgent: Freshers For Voice Process Banking Domain Hyderabad
🏢 Important Business
📍 Hyderabad
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