As an Analyst – Subscriber Services, you shall be providing administrative services that our Subscribers would require CFT Resources at IDC to help them with. This would include, however, not limited up to:

Tasks Creations. Transaction Processing. Document Capture. Outbound voice process to set up Check By Phone, Web Payments with creditors. (Voice Profiles only) An ideal candidate shall be learning-focused, intellectually curious, results-oriented, high-energy skilled who is a structured thinker, comfortable in building trust- based relationships with clients and across the company

Responsibilities

Qualifications/Criteria's
Be able to have On-Point communication with creditors to set up Payments in a proficient manner.
Relay all information needed & as provided for successful setup of payments.
Address customers in a skilled and respectful manner.




Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary.
Maintain up-to-date knowledge on business areas.
Maintain broad knowledge about the company's products and services.
Consistently communicating new issues to managers so as a company we can establish a solution to the problem
Should have scored 60% & above throughout academics.
Positive Communication Skills (English – USA)
Sensitization in American Culture
Open to work in Night Shift
Proficiency in Typing (35 wpm)
Ability to handle distressed Customers.
Accountability is required from each individual

📌 Analyst – Subscriber Services Voice/ Non Voice Chandigarh
🏢 Finxera
📍 Chandigarh