Designation: Manager

Location: India Telangana Secunderabad - Mayfair Complex

Organization: Financial Services

Job Description:

Job Description

Position: Area Collection Manager – Retail Collections
Location: Hyderabad
Reporting To: Zonal / Regional Collection Head

Role Overview

The Area Collection Manager is responsible for managing front?end retail collections across the assigned geography. The role involves leading a team of Collection Managers and external collection agencies, ensuring timely recoveries, compliance with regulatory norms, and high-quality customer engagement while maintaining portfolio health.

Key Responsibilities
Manage and oversee front-end retail collections (Buckets 0–90 / Early to Mid DPD, as applicable) across the assigned area
Lead, mentor, and monitor a team of Collection Managers, field officers, and channel partners
Manage and control collection agencies, including onboarding, performance review, allocation, and incentive management
Achieve monthly collection efficiency, resolution, and roll-back targets
Track delinquency levels, bucket movement, and aging trends; initiate corrective action plans
Ensure compliance with RBI guidelines, company policies, and ethical collection practices
Conduct regular field visits and joint calls to support teams and agencies




Review daily MIS, dashboards, and performance reports; share insights and action plans
Handle escalations, customer complaints, and sensitive recovery cases professionally
Coordinate with Sales, Credit, and Operations teams to improve portfolio quality and prevent future delinquencies
Drive training and capability building for internal teams and agency staff
Ensure accurate documentation and system updates for all collection activities

Key Skills & Competencies
Robust understanding of retail loan products (Personal Loans, LAP, Home Loans, Auto Loans, etc.)
Hands-on experience in front-end collections operations
Team leadership and agency management skills
Ability to work with data, MIS, and performance metrics
Solid negotiation, customer handling, and conflict resolution skills
Sound knowledge of legal and regulatory frameworks related to collections
High integrity with a customer-centric yet firm approach

Experience & Qualification
8–15 years of experience in retail collections within Banking / NBFCs
Minimum 3–5 years in a people and agency management role
Graduate / MBA preferred
Prior experience handling Hyderabad / Telangana market is an added advantage

📌 Acm Collections Retail Front End Hyd Telangana (India)
🏢 Aditya Birla Group
📍 India