Creating a better online experience with cookies. We care about your experience online, that’s why we use cookies to make sure our website runs smoothly while personalising your visit for your ease of use and convenience. To choose what cookies you want to accept, select “Manage cookies”. To accept all cookies for the best possible experience, select “Accept all”. If you’d like to learn more about how we use cookies and to manage your selection, visit our Manage Cookies

Reject All Accept All

Search Jobs

Job Details

Team Leader - SME BIL

Job Description

Requisition Number: 57181

Job Location: New Delhi, IND

Global Grade: Band 7

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 05/08/2026

Posting End Date: 01/09/2026

Job Description:

Key Responsibilities

Business Performance
Description:

- Achieve the Month-on-Month targets as per the Performance scorecard.
- To ensure timely MIS with accuracy of data
- To ensure hiring of BDE is completed in line with the budgeted headcount
- Drive the team to Cross-sell multiple products to clients

Measures and Targets:
- As per Performance scorecard.
- Hiring as per the budgeted headcount
- Cross-sell as per the allotted targets

Customer Experience/Conduct/Sales Governance
Description:

- To deliver on FCRMP, ABC, AML & CDD standards
- Drive team to reduce TAT by reducing errors & bringing in process efficiencies
- Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis
- Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines
- To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling
- Contribute significantly to the Bank's CSR initiatives

Embedding principles of Sales Governance in the Sales Value chain. This would involve:
- Understand and adhere to sales policies & Procedures.
- Implement the HR standards in all channels being used.
- Ensure the premises H & S standards are as per standardized norms.
- Arms Length directives and processes are followed
- Ensure branding is as per approved norms and requirements
- Compliance with regulatory requirements.

- Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles.
- Ensure performance management process is followed.
- Ensure complete adherence to Principles & Policy of Treating Customers Fairly.
- Ensure adherence to all the customer outcomes required by Financial Services Authority.
- Ensure 100% completion of all Mandatory e-learnings within timelines for self and team

Measures and Targets:
- Minimal/No complaints from customers.
- To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling/CMS.
- Ensure complaints /sales errors/cancellations within the benchmark as required
- Adherence to laid down policies or guidelines in place.

Human Capital / People Management
Description

- Second Line - Develop a solid 2nd line. Drive optimum span of control.
- Attrition - Control DSR voluntary attrition levels as per score card.
- Performance Management -100% NBO Participation for FLIP

Measures and Targets:
- Ensure attrition levels are within the required limits, as per the scorecard.
- To Ensure 100% NBO Participation for FLIP
- Positive feedback from team on internal surveys and open house sessions conducted,



if any.

Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

- Extensive sales experience (5 to 7 years)
- Sales focused and highly target oriented
- Able to pick up new concepts quickly
- Able and excited about going out to meet new customers
- Competitive awareness & benchmarking
- Excellent communication, interpersonal & relationship building skills
- Banking knowledge of the product
- Management Information Skills
- Valuable Interpersonal Skills
- Customer and Service Orientation
- Coordinate customer events for the cluster along with the product team
- Aggressive Sales call plans to acquire large prospective customers through referrals.

Qualifications

- Graduate/ Post Graduate, consistent academic career

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations,



with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Information at a Glance

© Standard Chartered 2025. All rights reserved.

×

Cookie preferences

Tell us which cookie categories you consent to by using the sliders below. You can change your preferences any time by clicking on Manage cookies on our homepage.

Stricly necessary cookies (always active)

Your security and privacy are our top priority, that’s why these cookies are always on to ensure the safest and smoothest online experience.

Stricly necessary cookies (always active)

Show More Details

Stricly necessary cookies (always active) Provider Description Enabled
SAP as service provider

We use the following session cookies, which are all required to enable the website to function:

- "route" is used for session stickiness
- "careerSiteCompanyId" is used to send the request to the correct data centre
- "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
- "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Cookies from provider SAPasserviceprovider are required and cannot be turned off

Functional Cookies

For your ease of use and convenience, these cookies remember the choices you made (e.g. language and region) and personalise our website to make it most relevant for you.

Consent to all Functional Cookies

Show More Details

Functional Cookies Provider Description Enabled
YouTube

YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.

Consent to cookies from provider YouTube

Advertising Cookies

To make sure we only send what’s most relevant to your needs, these cookies help us and our partners understand what matters most to you. The data collected can be shared with third parties, such as advertisers or platforms, to create an ecosystem that is always relevant to you.

Consent to all Advertising Cookies

Show More Details

Advertising Cookies Provider Description Enabled
LinkedIn

LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.

Consent to cookies from provider LinkedIn

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.

Consent to cookies from provider GoogleAnalytics

Google Tag Manager

Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing and more.

📌 Team Leader - SME BIL (New Delhi)
🏢 Standard Chartered
📍 New Delhi