Job Title: Hotel Operations Executive

Location - Gurgaon ( Sec 32 )

Working Days - 6 Days

Job Summary:
We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities:
Manage post-booking queries, modifications, and cancellations.
Coordinate with hotels for confirmations and issue resolution.
Provide customer support via calls, emails, and chats.
Handle escalations, refunds, and payment discrepancies.
Maintain booking records and improve processes.

Requirements:
Experience: 2+ years in hotel reservations, operations, or customer service.
Skills: Solid communication, problem-solving, and coordination.
Technical: Familiarity with OTA booking systems is a plus.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

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