Job Description
Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel.
Responsible for responding to customers in an productive and professional manner.
Meets expectations regarding productivity as defined by the process or manager.
Escalates necessary cases to the right level within the defined LOB (Line Of Business)
Ensures compliance with all company and departmental policies, procedures, and guidelines.
May be required to perform other tasks as requested, assigned, or directed.
Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels.
Flexibility to work extended hours with minimal notice during high volumes.
Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

Qualifications

Job Type: Full time

Pay: ₹10,746.85 - ₹23,653.64 per month

Advantages:
Health insurance
Provident Fund

Language:
English (Required)

Work Location: In person

📌 Customer Service Representative Bengaluru
🏢 BETSOL
📍 Bengaluru