ob Description
Job DescriptionHandling Inquiries and Concerns:
AGREEMENT EXECUTION
CRM Executives act as the primary point of contact for customers, addressing their questions, concerns, and requests.
Ensuring Customer Satisfaction:
They strive to resolve issues promptly and efficiently, ensuring high levels of customer satisfaction.
Facilitating Loan Applications:
They may assist customers with the loan application process, collaborating with financial institutions to streamline approvals.
Maintaining Accurate Records:
CRM Executives ensure all customer data, including booking information and agreements, is accurate and up-to-date within the CRM system.
Welcome and Onboarding:
They often handle initial welcome calls and emails to current clients, providing information about their booking and ensuring a smooth onboarding process.
Payment Management:
They manage payment receipts, reminders, and other financial documentation related to the purchase.
Document Management:
They prepare and issue various documents, such as possession letters,



buyer's agreements, and credit notes.
Follow-up and Communication:
They maintain regular communication with clients, providing updates and follow-up on their purchases.
Handling Post-Sales Queries:
They address any post-sales inquiries or issues that arise, ensuring timely and effective resolution.
Coordination with Internal Teams:
They work closely with the sales team and other internal departments to ensure a seamless customer experience.

Relationship Building and Retention:
Building and Maintaining Relationships:
CRM Executives foster long-term relationships with clients through regular communication, follow-ups, and events.
Customer Relationship Management:
They manage client interactions, track their data, and develop strategies to improve engagement.
Proactive Communication:
They proactively communicate with clients, providing updates, reminders, and personalized attention.

📌 Executive Crm Pune
🏢 Pride World City
📍 Pune