About the role

transIT Connect is an Australian transport management SaaS platform. We are looking for a Product Support Analyst who can become a robust internal product expert and support customer onboarding, user training, support tickets, data preparation and knowledge base updates.

This role will support the Australian customer-facing team and work closely with product, QA and development. You will learn the transIT Connect platform deeply and help customers and internal teams use it properly.

This is a valuable role for someone with SaaS support, product support, customer onboarding, technical support or B2B application support experience.

Responsibilities
Learn the transIT Connect product in detail across web and mobile workflows
Handle support tickets, user queries and product questions
Assist with customer onboarding tasks and go-live preparation
Prepare and clean customer data for import
Support demo environment setup and sample data preparation
Help run virtual user training sessions where required
Create and update knowledge base articles, user guides and FAQs




Reproduce customer issues and document them clearly for QA/dev teams
Track onboarding tasks and customer support follow-ups
Support release notes, product updates and internal training material
Work with the Australian customer lead to prepare for demos, training and onboarding calls

Required experience
3–5 years in SaaS product support, application support, customer support or customer onboarding
Experience supporting business software users
Experience working with Australian, UK or US customers
Robust written and spoken English
Comfortable joining customer calls when required
Valuable spreadsheet skills for data cleanup and import preparation
Ability to understand workflows and explain steps clearly
Experience using ticketing tools, Trello/Jira, CRM or helpdesk systems

Valuable to have
Experience with logistics, transport, fleet management or ERP software
Experience creating knowledge base articles or user guides
Basic understanding of software QA or bug reporting

Work Location: In person

📌 Product Support Analyst Chandigarh
🏢 OZ Outsourcing
📍 Chandigarh