Job Description
Key Responsibilities:
- Respond to merchant/customer queries in a timely and accurate manner via phone, email, or chat.
- Identify merchant/customer needs and assist them in using specific features of our products.
- Analyze and report product malfunctions by testing scenarios or impersonating users.
- Monitor customer complaints and proactively provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform merchants/customers about recent product features and functionalities.
- Follow up with merchants/customers to ensure resolution of technical issues.
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📌 Operations Executive (Pune)
🏢 Easebuzz
📍 Pune