Support Engineer - Batch Monitoring

Experience: 2 to 4 years

Location: Bangalore, Karnataka, India

Skills: PL/SQL, Oracle, Unix, Linux, Shell scripting, Windows server, Incident management, Problem management, Change management, SLA handling, Ticket lifecycle ownership, Blue Yonder Planning product, Demand & Fulfillment knowledge, PowerShell, Monitoring tools

Overview
Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team! The Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individuals will work with regional customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. The Support Engineer will work as a Squad member to support our SaaS customers on Azure environment.

Scope
Join the Global Platform and Technical Services team as an L2 Support Engineer supporting a North American customer for Blue Yonder Planning Suite products. This role focuses on production stability, batch monitoring, incident troubleshooting, environment maintenance, and operational excellence across enterprise-scale planning applications. You will play a critical role in ensuring system availability, resolving production issues within SLA timelines, and proactively improving support processes through automation and technical enhancements.

What you’ll do:
Production Monitoring
• Monitor batch jobs across Planning environments
• Identify failures proactively
• Perform first-level troubleshooting
• Ensure SLA adherence
Incident Management
• Own customer-reported issues end-to-end
• Diagnose production failures




• Coordinate with internal engineering teams
• Drive resolution closure
Environment Maintenance
• Support pre-production maintenance
• Execute purge activities
• Validate deployments
• Assist with patch testing
Automation & Improvements
• Suggest process improvements
• Improve monitoring efficiency
• Support scripting automation initiatives
• Reduce manual effort where possible
Customer Communication
• Provide status updates
• Participate in MIM calls when required
• Deliver resolution summaries
• Support service reporting activities

What we are looking for:
Must Have Requirements:
• Strong PL/SQL knowledge
• Oracle database troubleshooting
• Unix/Linux command-line usage
• Shell scripting basics
• Windows server exposure
• Batch job troubleshooting experience
• Incident/change/problem management lifecycle understanding
• Support Process Knowledge
Candidate should understand:
• Incident management
• Problem management
• Change management
• SLA handling
• Ticket lifecycle ownership
Experience Required
• 2–4 years production support experience
• Application support (preferred Planning / ERP / Supply Chain platforms)
• Batch monitoring exposure
• Top notch communication skills
• Customer-facing support capability
• Shift readiness (24×7 support setting)

Nice to Have Skills
• Blue Yonder Planning product exposure
• Demand & Fulfillment knowledge
• Automation scripting (PowerShell / Shell)
• Monitoring tools exposure

Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

📌 Support Engineer Batch Monitoring (Bengaluru)
🏢 Blue Yonder
📍 Bengaluru