Senior Administrator - ServiceNow, JavaScript

Experience: 3 to 5 years

Location: Gautam Buddha Nagar, India

Skills: ServiceNow, JavaScript, GlideScript, HTML, CSS, XML, ITIL, Update Sets, Schema Map, Import Sets, CMDB, AngularJS, REST, SOAP, MID Servers, IntegrationHub, Flow Designer, Workflow Editor

Job Summary
ServiceNow Developer/Administrator to manage, develop, and optimize our ServiceNow platform
Job Description:
Job Overview
We are seeking a skilled ServiceNow Developer/Administrator to manage, develop, and optimize our ServiceNow platform. You will be responsible for the end-to-end delivery of ITSM solutions, including sophisticated scripting, workflow automation, and third-party integrations.
Key Responsibilities
• Core Development & Administration: Design, configure, and maintain ServiceNow ITSM modules, including Incident, Problem, Change, Knowledge, and Service Catalog.
• Scripting & Automation: Develop and maintain client-side and server-side scripts (Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions) to automate business processes.
• Workflows & Orchestration: Build complex automation workflows using Flow Designer and Workflow Editor to streamline manual tasks.
• Integrations: Implement and support integrations with third-party systems using REST/SOAP APIs, MID Servers, and IntegrationHub.
• Service Portal: Design and customize Service Portal pages and develop custom widgets using AngularJS, HTML, CSS,



and JavaScript to improve end-user interaction.
• Platform Maintenance: Oversee system upgrades, patch management, and performance monitoring to ensure high availability and security.
• Requirement Gathering: Collaborate with stakeholders to translate business needs into technical specifications and maintain transparent documentation.
Required Skills & Qualifications
• Experience: 3–5 years of hands-on experience in ServiceNow development and administration.
• Technical Proficiency: Strong expertise in JavaScript, GlideScript, and web technologies (HTML, CSS, XML).
• ITSM Knowledge: Deep understanding of the ITIL framework and how it aligns with ServiceNow processes.
• Tools: Proficiency with Update Sets, Schema Map, Import Sets, and CMDB.
• Soft Skills: Excellent problem-solving abilities and communication skills for interacting with cross-functional teams.
Certifications
• Preferred - ServiceNow Certified System Administrator (CSA)
• Preferred - ServiceNow Certified Application Developer (CAD)
• ITIL v4 Foundation Certification
Key Responsibilities
ServiceNow Developer/Administrator to manage, develop, and optimize our ServiceNow platform
Skill Requirements
ServiceNow Developer/Administrator to manage, develop, and optimize our ServiceNow platform
Other Requirements
ServiceNow Developer/Administrator to manage, develop, and optimize our ServiceNow platform

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