Analyst - Billing/Invoicing Lead to cash

Experience: Not Available to Not Available years

Location: Hyderabad, India

Skills: Data Entry, MS Office Suite, MS Word, MS Excel, MS Outlook, internet-based tools, SQL, Tableau, Advanced Excel, Workspace, Root Cause Analysis

Job Summary
Analyst

Key Responsibilities
Monitor Key Performance Indicators (KPIs) for scaled operations using reports, performance dashboards and system generated anomaly alerts.
• Analyze real-time/ near real-time performance data against business standards and identify issues/ gaps in performance.
• Observe performance of specific systems and workflow streams, evaluate the information collected, and provide reports on any incidents that occur.
• Escalate gaps, issues identified, bugs and outages, to respective leads for business continuity response
• Trigger Next Best Actions (NBAs) based on business objectives and policies
• Measure, and report SLA performance for the different teams and functional areas.

Skill Requirements




Over 2 years of experience in customer service, including handling multiple phone lines and managing ticket-related communications within a Command Center environment.
Proficient in computer applications essential for daily operations, such as Data Entry and the MS Office Suite (Word, Excel, Outlook).
Skilled in multitasking across multiple software platforms, with robust knowledge of internet-based tools and efficient website navigation.
Excellent written and verbal communication skills, demonstrating professionalism, clarity, and attention to detail.
Experienced in data visualization and storytelling, leveraging tools like SQL, Tableau, Advanced Excel and Workspace to deliver actionable insights.
Familiar with Root Cause Analysis (RCA) and related methodologies, adding value to problem-solving and process improvement initiatives.

Other Requirements
Any bachelor's degree

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