Sr Support Engineer 1 (Supply Chain Planning)

Experience: Not Available to Not Available years

Location: Monterrey

Skills: Artificial Intelligence, Machine Learning, Luminate Demand Edge, Luminate Store fulfillment, Unix Shell Scripting, PowerShell, Python, Perl, Oracle SQL, MS SQL, Azure cloud infrastructure, Snowflake database, Interpersonal skills, Multi-tasking, Customer service ethics

About Blue Yonder
Blue Yonder is a global leader in digital supply chain management solutions, specializing in AI-driven platforms that offer comprehensive supply chain management solutions including planning, execution, and omni-channel commerce.

Position Overview
The Senior Support Engineer support our SaaS customers to provide Solution/Product support on Luminate products for demand and supply planning, and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.

What you'll do:
Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team
Provide advice to BY partners and customers regarding industry best practices and process methodology
Document learnings and create knowledge articles for repeated cases
Bring in new ideas for automation, re-use and service improvements
Understand the SaaS offering, features and functionality deployed for a given customer.
Work closely with the BY Planning SCPO and Luminate Solution Experts for complex issue resolution including Product Development
Continuous learning on latest BY Planning Solutions.

What we are looking for:
Industry experience:
5+ years of Supply chain domain experience
2+ years of hands-on experience working on Artificial Intelligence or Machine Learning projects.
5+ years of experience in the Software/SaaS industry
Ideal candidate will have experience working with BY products,



specifically Supply Chain Planning solutions [Luminate Demand Edge and Luminate Store fulfillment].
Experience with customer/client support in Supply Chain software

Technical Skills:
Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.
Demonstrated experience of programming in Python, for data analytics, data visualization and machine learning applications.
Expert in Database programming/Data Modeling using Oracle SQL and MS SQL
Advanced knowledge of operating systems (e.g. Windows, UNIX, LINUX)
Hands-on experience with Azure cloud infrastructure and Snowflake database

Soft Skills:
Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
Ability to work calmly under pressure and meet deadlines
Proven background to have managed multiple stakeholders in a global setting
Must have strong multi-tasking skills
Must be self-motivated and quick learner - new technologies, platforms, integrations
Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
Demonstrates initiative and is inquisitive
Success in a fast-paced environment
Demonstrates the ability to work independently without losing team synergy
Demonstrates customer service ethics and core values

Education:
Preferred: Graduate degree (Master's) in Operations Research, Statistics, or a related quantitative field.
Minimum: Bachelor’s degree in a related field combined with relevant professional experience in AI/ML.

Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

📌 Sr Support Engineer 1 (Supply Chain Planning) (Mumbai)
🏢 Blue Yonder
📍 Mumbai