Senior Administrator - ServiceNow, IT Service Management

Experience: 3 to Not Available years

Location: Noida, India

Skills: ServiceNow, ITIL, ITSM, Incident Management, Problem Management, Service Request Processes, JavaScript, Glide API, ServiceNow scripting, Scoped Applications, ACLs, Data Model, Service Portal, Employee Center, IntegrationHub, REST APIs, SOAP APIs, Flow Designer, Performance Analytics

Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements While Executing Servicenow Functional Consulting Tasks, Ensuring Compliance With Company Policies.
2. Provide Support For Complex Incidents By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues Within The Servicenow Platform.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices In Itil And Itsm Frameworks.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
5. Enhance Customer Experience And Csat By Focusing On First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.

Skill Requirements
1. Advanced Proficiency In Servicenow Functional Consulting With A Strong Understanding Of Itil And Itsm Principles.
2. In-Depth Knowledge Of Incident Management, Problem Management,



And Service Request Processes Within Servicenow.
3. Excellent Analytical And Troubleshooting Skills, With The Ability To Perform Root Cause Analysis And Implement Effective Solutions.
4. Robust Communication And Interpersonal Skills For Effective Collaboration And Customer Interaction.

Other Requirements
Role Overview
We are seeking a skilled ServiceNow Developer with expertise in HR Service Delivery (HRSD) to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will work closely with HR and IT teams to deliver high-quality, scalable applications that enhance employee experiences.

Key Responsibilities
Design and develop ServiceNow solutions with a focus on HRSD modules (Case Management, Lifecycle Events, Employee Center).
Customize and configure Service Portal, Widgets, UI Pages, and Catalog Items.
Develop and maintain Client Scripts, Server Scripts, Business Rules, and Flow Designer workflows.
Implement IntegrationHub and REST/SOAP APIs for HR integrations.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Ensure compliance with coding standards, security policies, and best practices.
Support platform upgrades and troubleshoot HRSD-related issues.

Required Skills & Qualifications
3+ years of ServiceNow development experience.
Strong knowledge of HRSD applications and related processes.
Proficiency in JavaScript, Glide API, and ServiceNow scripting.
Experience with Scoped Applications, ACLs, and Data Model.
Familiarity with Service Portal and Employee Center.
Understanding of HR workflows and lifecycle events.
Excellent problem-solving and communication skills.

Preferred Qualifications
ServiceNow Certified Application Developer (CAD).
ServiceNow HRSD Implementation Specialist certification.
Experience with IntegrationHub, Flow Designer, and Performance Analytics.

Education
Bachelor’s degree in Computer Science, Information Technology, or related field.

📌 Senior Administrator ServiceNow, IT Service Management (Noida)
🏢 HCL Technologies
📍 Noida