Senior Team Leader (Voice)

Experience: Not Available to Not Available years

Location: Quezon City, Metro Manila, Philippines

Skills: Leadership, BPO, Healthcare, ASA, CSAT, AHT, Communication Skills, Analytical Skills, Organizational Skills, Self-Motivated, Results-Oriented, Negotiation Skills

RESPONSIBILITIES
Managing the day-to-day activities of the team.
Motivating the team to achieve organizational goals.
Developing and implementing a timeline to achieve targets.
Delegating tasks to team members
Conducting training of team members to maximize their potential
Empower team members with skills to improve their confidence, product knowledge, and communication skills.
Conducting quarterly performance reviews.
Contributing to the growth of the company through a successful team.
Create a pleasant working environment that inspires the team.

QUALIFICATIONS
Proven leadership experience in a BPO Healthcare set-up for 3 years and up.
Experience as a Senior Team Lead in a BPO set-up
Proven knowledge of ASA, CSAT, AHT
Bachelor’s degree required
Excellent people management
Excellent communication Skills
Demonstrable analytical skillset
Organized & Self-Motivated
Results-Oriented
Confidence and skillful negotiating skills.
Solid organizational skills to give the team direction.
Set goals for the team to achieve.
Understand and communicate all the organization's items, activities, processes, and standards to the team.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions,



collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.

What’s in it for you?
• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. Visit us on Facebook: https://www.facebook.com/r1rcmphilippines #R1Philippines #AllTogetherBetterinR1PH

📌 Senior Team Leader (Voice) (Mumbai)
🏢 R1 RCM
📍 Mumbai