Customer call center analyst

Experience: 2 to 3 years

Location: Eagle - D.F. Del. Miguel Hidalgo

Skills: customer service, call center, user management, password resets, CRM, ticketing tools, Salesforce, Service KPIs, Power BI, reporting tools, intermediate English

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What We'll Bring: Job Description Summary
TransUnion Overview: At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn current things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

Job Description
The Customer Call Center Analyst is responsible for providing operational customer support to TransUnion’s corporate clients (B2B). This role ensures continuous and uninterrupted access to contracted products through efficient user management, inbound and outbound call handling, and first‑level incident resolution, while maintaining a strong service mindset and focus on operational excellence.

What You'll Bring:
What You’ll Bring 2–3 years of experience in customer service or call center environments
Experience managing user access, password resets, and basic operational incidents
Strong communication skills, patience, and customer‑oriented mindset
Ability to work under pressure in high‑volume, time‑sensitive environments
Experience using CRM or ticketing tools (Salesforce preferred, others acceptable)

Preferred Skills
Whether you’re already proficient or continue developing, we’re happy to support growth in:
Service KPIs and performance indicators analysis
Power BI or reporting tools for service metrics




Prior experience supporting corporate clients (B2B)
Intermediate English proficiency (nice to have)

Impact You'll Make:
Additional Job Description
This role focuses on day‑to‑day customer service activities such as user creation, modification, and deactivation, handling inbound and outbound calls, resolving first‑level incidents, and escalating technical issues when needed. The analyst also supports service reporting, dashboard creation, and continuous improvement initiatives to enhance customer experience.

Impact You’ll Make
Ensure uninterrupted access to TransUnion products for corporate clients
Deliver timely, empathetic, and effective customer support
Support service performance tracking through KPIs and reporting
Contribute to continuous improvement and operational stability

Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, 12 weeks paid parental leave and 4 week gradual return, adoption assistance, fertility planning coverage, spousal and domestic partner benefits, bonus incentives, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups. We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title
Sr Analyst, Customer Support Operations

📌 Customer call center analyst (Mumbai)
🏢 TransUnion
📍 Mumbai