Track Manager - Program & Project Management

Experience: Not Available to Not Available years

Location: Others, India

Skills: program management, project management tools, DMO methodologies, analytics platforms, collaboration tools, workflow management tools, PMO frameworks, DMO frameworks, automation, monitoring tools, Nexthink, Dynatrace, ITIL

Job Summary
This role drives operational excellence and delivery assurance for large-scale and complex programs, ensuring alignment with organizational objectives and client commitments. The position empowers teams, implements continuous process improvements, and leverages advanced program management methodologies to optimize performance, resolve issues, and deliver consistent value to stakeholders.

Key Responsibilities
1. Lead program management using advanced project management tools to define, monitor, and optimize operational processes, ensuring delivery of complex projects meets client SLAs and organizational objectives.
2. Apply DMO methodologies and analytics platforms to enhance management reporting, business process improvement, and organizational planning, driving data-driven decision-making across projects.
3. Direct and mentor project teams using collaboration and workflow management tools, fostering transparent communication and empowering team members to achieve project milestones and goals.
4. Identify and implement cutting-edge process improvements and automation opportunities leveraging industry-standard PMO and DMO frameworks, advancing operational efficiency and organizational progress.
5.



Engage with clients using structured feedback mechanisms and program dashboards to understand requirements, proactively resolve issues, and ensure service delivery aligns with client expectations.
6. Provide expert solutions by analyzing customer needs within the delivery environment, ensuring optimal results through tailored program management strategies.

Skill Requirements
Day-to-Day Operations Management , Problem Management , SLA & KPI Management , Stakeholder Communication

Other Requirements
Team Management
Manage support and operations teams (L1/L2/L3)
Assign workloads and shifts
Ensure 24/7 coverage if needed
Conduct team reviews and performance management

Change & Release Support
Oversee BAU changes (routine changes)
Ensure changes: Follow proper process (ITIL)
Do not affect stability
Coordinate with change management teams

Security & Compliance
Ensure: Patch management
Security controls are implemented
Monitor for: Vulnerabilities
Compliance issues
Support audits

Continuous Service Improvement (CSI)
Identify opportunities to: Optimize processes
Reduce incidents
Improve user experience
Implement: Automation
Monitoring tools (e.g., Nexthink, Dynatrace)

Stakeholder Communication
Provide regular updates to: Business teams
IT leadership
Communicate: Service performance
Risks and improvements

Documentation & Governance
Maintain: SOPs (Standard Operating Procedures)
Runbooks
Ensure process standardization
Keep knowledge base updated

📌 Track Manager Program & Project Management (Mumbai)
🏢 HCL Technologies
📍 Mumbai