Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: Microsoft Teams, Teams Enterprise Voice, SharePoint Online, PSTN connectivity, call routing, voice service, Direct Routing, SBC configurations, calling plans, routing policies, Avaya voice systems, voice gateways, SIP trunks, dial plans, QoS, network performance tuning, codecs, RTP/SIP flows, analytical capabilities, Microsoft 365 analytics tools, SharePoint Online Management, Permissions, Workflow Automation, Microsoft 365 Security, Compliance, Client Engagement Skills

Job Summary
This position is responsible for overseeing complex operations for Microsoft Teams, Teams Enterprise Voice, and SharePoint Online environments. The individual drives service excellence by managing large-scale support initiatives, ensuring client SLAs are met, and fostering a culture of continuous improvement and technical innovation. They empower teams through expert guidance, strategic problem-solving, and effective stakeholder communication.

Job Description – Engineer (Enterprise Voice + MS Teams + Avaya)
The Enterprise Voice Engineer is responsible for supporting and maintaining voice infrastructure spanning Microsoft Teams Phone System and Avaya telephony platforms. The role ensures reliable PSTN connectivity, stable call routing, and high‑quality voice service for business operations.

Key Responsibilities
• Manage and support Teams Phone System including Direct Routing, SBC configurations, calling plans, and routing policies.
• Integrate and maintain Avaya voice systems, voice gateways, SIP trunks, and dial plans.
• Troubleshoot complex voice issues such as call failures, audio quality complaints, and QoS degradation.
• Collaborate with telecom providers for number provisioning, porting, and escalations.




• Maintain documentation including voice routing diagrams, SBC configs, and operational guides.
• Monitor call analytics and quality dashboards to proactively address voice‑related concerns.

Required Skills
• Experience with Teams Voice, SIP protocols, and SBC platforms (AudioCodes, Ribbon, etc.).
• Working knowledge of Avaya Communication Manager / Session Manager.
• Understanding of QoS, network performance tuning, codecs, RTP/SIP flows.
• Strong troubleshooting and analytical capabilities.

Key Responsibilities
1. Oversee end-to-end operations management for Microsoft Teams, Teams EV, and SharePoint Online, ensuring seamless service delivery and adherence to client SLAs.
2. Utilize advanced knowledge of MS Teams and Teams EV administration tools to monitor system health, troubleshoot high-complexity incidents, and implement long-term solutions.
3. Lead process optimization initiatives leveraging automation and analytics within Microsoft Teams and SharePoint Online environments to drive continuous improvement and operational efficiency.
4. Mentor and empower support teams by providing expert guidance on advanced configuration, integration, and migration tasks using MS Teams and SharePoint Online technologies.
5. Engage directly with clients to analyze requirements, address escalations, and deliver tailored solutions using Microsoft Teams and SharePoint Online capabilities.
6.



Develop and implement reporting frameworks for operational metrics using Microsoft 365 analytics tools to inform decision-making and support business objectives.
7. Introduce and advocate innovative practices and emerging technologies in Microsoft Teams and SharePoint Online to enhance collaboration and organizational productivity.
8. Ensure compliance and security standards are maintained across all MS Teams, Teams EV, and SharePoint Online operations.

Job Description – Engineer (Enterprise Voice + MS Teams + Avaya)
The Enterprise Voice Engineer is responsible for supporting and maintaining voice infrastructure spanning Microsoft Teams Phone System and Avaya telephony platforms. The role ensures reliable PSTN connectivity, stable call routing, and high‑quality voice service for business operations.

Key Responsibilities
• Manage and support Teams Phone System including Direct Routing, SBC configurations, calling plans, and routing policies.
• Integrate and maintain Avaya voice systems, voice gateways, SIP trunks, and dial plans.
• Troubleshoot complex voice issues such as call failures, audio quality complaints, and QoS degradation.
• Collaborate with telecom providers for number provisioning, porting, and escalations.
• Maintain documentation including voice routing diagrams, SBC configs, and operational guides.
• Monitor call analytics and quality dashboards to proactively address voice‑related concerns.

Required Skills
• Experience with Teams Voice, SIP protocols, and SBC platforms (AudioCodes, Ribbon, etc.).
• Working knowledge of Avaya Communication Manager / Session Manager.
• Understanding of QoS, network performance tuning, codecs, RTP/SIP flows.
• Solid troubleshooting and analytical capabilities.

Other Requirements
• Microsoft 365 Certified: Teams Administrator Associate (recommended)
• Microsoft Certified: SharePoint Administrator Associate (optional but valuable

📌 Track Manager MS Teams, Microsoft Teams Voice, Sharepoint Online (Chennai)
🏢 HCL Technologies
📍 Chennai