Administrator - Identity And Access Management, Service-Oriented Architecture

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: PowerShell, Active Directory, Microsoft Entra ID, IAM tools, Saviynt, Okta, Azure AD, Analytical skills, Problem-solving skills, Regulatory requirements, Certified Identity And Access Manager (CIAM), Certified Information Systems Security Professional (CISSP)

Job Summary
Proficiency in PowerShell for automating accounts and groups related operations in Active Directory.
Proficiency in PowerShell scripting to pull reports from Active Directory for various customized complex requirements and to make bulk updates in Active Directory objects.
Conduct regular audits of user permissions and group memberships to ensure compliance.
Should be able to co-ordinate with client stakeholders, secure approvals to execute cleanup projects and provide status update to HCL/Oncor management.
Should be able to work individually with minimum supervision.
Strong ability to resolve authentication, permission & access related issues for end-users.
Experience with Microsoft Entra ID and any IAM tool like Saviynt is preferred.

Key Responsibilities
1. Resolve Access Management Tickets By Utilizing Iam Tools And Technologies,



Ensuring Adherence To Quality Standards And Company Policies.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis To Identify And Address Underlying Problems Effectively.
3. Contribute To Knowledge Management By Updating And Managing The Knowledge Base, And Facilitate Training Sessions For New Analysts To Enhance Team Capabilities.
4. Independently Manage Ticket Resolution Within Agreed Service Level Agreements (Slas), Ensuring Timely Handling Of Ticket Volume And Minimizing Backlogs.
5. Promote A Positive Customer Experience By Achieving First Call Resolution And Reducing Rejected Resolutions And Reopened Cases, Thereby Enhancing Customer Satisfaction (Csat) Scores.

Skill Requirements
1. Proficiency In Access Management And Identity And Access Management (Iam) Principles.
2. Familiarity With Iam Tools And Technologies, Such As Okta, Azure Ad, Or Similar Platforms.
3. Robust Analytical And Problem-Solving Skills To Conduct Effective Root Cause Analyses.
4. Basic Understanding Of Regulatory Requirements Related To Access Management And Data Security.

Other Requirements
1. Optional But Valuable Certifications: Certified Identity And Access Manager (Ciam), Certified Information Systems Security Professional (Cissp).

📌 Administrator Identity And Access Management, Service Oriented A (Noida)
🏢 HCL Technologies
📍 Noida