Senior Engineer - Access/Rights Management Tool, Microsoft Windows

Experience: Not Available to Not Available years

Location: Noida, India

Skills: Windows PC management, client support, Global Account Management processes, client support methodologies, ticket resolution processes, documentation standards, CMMI, Active Directory, user provisioning, user de-provisioning, access reviews, security policies, regulatory requirements, security vulnerabilities, scripting languages, PowerShell, IAM best practices, analytical skills, problem-solving skills, interpersonal skills, SailPoint

Job Summary
As a Senior Engineer in Support & Operations, you will play a vital role in maintaining and enhancing our global account management systems. Your expertise in Windows PC management and client support will ensure high-quality service delivery while optimizing operational efficiency. You will collaborate with cross-functional teams to address client needs, troubleshoot issues, and guide junior developers, ultimately contributing to the organization's success.

Key Responsibilities
1. Maintain And Enhance Global Account Management Features By Troubleshooting Bugs And Resolving Ad-Hoc Requests, Ensuring Timely Delivery Of High-Quality Solutions That Meet Client Requirements.
2. Provide Comprehensive Client Support By Monitoring Requirements, Presenting Data, And Resolving Tickets, While Ensuring Adherence To Defined Schedules And Quality Standards For All Support Activities.
3. Create And Enhance Documentation For Capability Maturity Model Integration (Cmmi) Processes And Client Specifications,



Ensuring Compliance With Organizational Standards And Client Expectations.
4. Offer Technical Guidance And Mentorship To Junior Developers, Fostering Their Growth And Enhancing Team Productivity Through Knowledge Sharing And Best Practices.

Skill Requirements
1. Proficient In Global Account Management Processes And Windows Pc Support.
2. Strong Understanding Of Client Support Methodologies And Ticket Resolution Processes.
3. Familiarity With Documentation Standards, Particularly Cmmi Requirements.
4. Excellent Communication And Interpersonal Skills For Effective Collaboration.

Other Requirements
1. Optional But Valuable: Itil Foundation Certification.

Job Description :
Active Directory Management:
• Administer and maintain on-premises Active Directory (AD) infrastructure, including user accounts, groups, OUs
• Performing regular audits and troubleshooting issues

Identity and Access Management (IAM):
• Support IAM solutions, including user provisioning/de-provisioning, access reviews
• Manage user identities and access controls across various applications and systems

Security & Compliance:
• Ensure compliance with security policies,



regulatory requirements and industry best practices
• Identify and mitigate security vulnerabilities related to identity and access
• Participate in security audits and provide necessary documentation and evidence

Troubleshooting & Support:
• Provide expert-level support for all IAM and Active Directory related issues, including troubleshooting access problems, authentication failures, and directory synchronization issues
• Resolve incidents and problems in a timely and efficient manner

Automation & Scripting:
• Utilize scripting languages (e.g., PowerShell) to automate routine tasks, streamline processes, and generate reports.

Documentation & Training:
• Create and maintain comprehensive documentation for IAM processes
• Provide guidance and training to team members and end-users on IAM best practices

Collaboration:
• Work closely with cross-functional teams, including cybersecurity, infrastructure, and application development, to ensure seamless integration and secure operations.

Candidate must possess below skills:
• Proficiency in scripting languages (Ex.PowerShell)
• Candidate should be customer focused
• Strong understanding of security principles and best practices
• Excellent analytical, problem-solving, and troubleshooting skills
• Solid communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Basic knowledge of SailPoint – Identity Now

📌 Senior Engineer Access/Rights Management Tool, Microsoft Windows (Noida)
🏢 HCL Technologies
📍 Noida