We are seeking a passionate and service-oriented Front Office Associate to join our luxury hotel team in Delhi. The ideal candidate will be responsible for creating memorable guest experiences by delivering exceptional service from arrival to departure while maintaining the highest standards of luxury hospitality.
Key Responsibilities
* Welcome guests warmly and ensure a seamless check-in and check-out experience.
* Handle guest inquiries, requests, and complaints professionally and efficiently.
* Maintain accurate guest records using the Property Management System (PMS).
* Coordinate with Housekeeping, Reservations, Concierge, and other departments to ensure smooth guest experiences.
* Answer telephone calls and emails promptly while adhering to hotel service standards.
* Process guest payments, billing, and cashiering transactions accurately.
* Promote hotel facilities, services, and special offers to enhance guest satisfaction.
* Assist VIP guests and ensure personalized service throughout their stay.
* Maintain a clean, organized, and professional reception area.
* Follow hotel SOPs, safety guidelines, and confidentiality policies.
Eligibility Criteria
* Graduate or Diploma in Hotel Management or Hospitality preferred.
* 0–2 years of experience in Front Office, Guest Relations, or Reception within a luxury hotel.
* Freshers with excellent communication skills and a passion for hospitality are encouraged to apply.
* Knowledge of Opera PMS or similar hotel management software is an advantage.
* Excellent spoken and written English; additional languages are a plus.
* Well-groomed personality with outstanding interpersonal and customer service skills.
* Willingness to work rotational shifts, weekends, and public holidays.
Key Skills
* Guest Relations
* Front Office Operations
* Check-in & Check-out
* Customer Service Excellence
* Communication Skills
* Opera PMS (Preferred)
* Cashiering & Billing
* Complaint Resolution
* Teamwork & Coordination
* Attention to Detail
* Time Management
* Qualified Grooming
📌 Front Office (Delhi)
🏢 Rashmeet Kaur (Proprietor of Rashmeet Kaur)
📍 Delhi
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