Job Overview:

We are seeking a detail-oriented and customer-focused Customer Service & Pricing Manager to handle pricing strategies and customer service operations for Liner and NVOCC services. The ideal candidate will be responsible for rate negotiations, customer relationship management, and ensuring smooth service execution while maintaining strong coordination with shipping lines and internal stakeholders.

Key Responsibilities:

Customer Service & Relationship Management:

- Act as the primary point of contact for customers, ensuring prompt and efficient resolution of inquiries.
- Build and maintain strong relationships with clients to enhance customer satisfaction and retention.
- Collaborate with internal teams to ensure seamless coordination for bookings, documentation, and cargo movement.

Pricing & Rate Negotiation:

- Negotiate freight rates with liners and NVOCC operators to secure competitive pricing.
- Prepare and manage customer quotations while ensuring profitability and market competitiveness.




- Monitor and analyze market trends to adjust pricing strategies accordingly.

Operations & Coordination:

- Work closely with liners, feeder operators, and logistics partners to ensure smooth shipment execution.
- Ensure accuracy in pricing updates, freight contracts, and service agreements.
- Handle escalations related to service delays, rate discrepancies, or operational issues.

Required Qualifications & Skills:

- 3+ years of experience in customer service, pricing, or operations within Liner/NVOCC shipping.
- Robust knowledge of freight rate structures, shipping documentation, and trade lane pricing.
- Excellent negotiation, communication, and problem-solving skills.
- Proficiency in freight management systems, MS Excel, and pricing tools.
- Ability to handle multiple customer accounts and work in a fast-paced environment.

📌 Customer Service/Pricing - Liner/NVOCC (Ahmedabad)
🏢 Resource Management Group Plus Private
📍 Ahmedabad