Key Responsibilities:

1. End-to-End Customer Service:

- Manage and resolve customer inquiries related to import shipments.
- Ensure seamless coordination between clients, shipping lines, customs, and internal teams.
- Provide proactive updates on shipment status, delays, and issue resolutions.

1. Import Documentation & Coordination:

- Handle documentation for Bill of Lading (BL), Delivery Orders, Customs Clearance, and Freight Invoices.
- Ensure accuracy and compliance with import regulations and policies.
- Work closely with freight forwarders and logistics providers to track shipments.

1. Stakeholder Communication & Problem Resolution:

- Act as a liaison between clients, customs agents, and carriers for smooth shipment flow.
- Address and resolve freight, documentation,



and service-related issues efficiently.
- Assist in escalations and maintain strong client relationships.

Requirements:

- Experience: 2-3 years of experience in Import Customer Service – Freight Forwarding.
- Industry Knowledge: Understanding of import regulations, INCO terms, and freight documentation.
- Technical Skills: Proficiency in MS Office (Excel, Word, Outlook) and freight management systems.
- Soft Skills: Robust communication, coordination, and problem-solving abilities.
- Location: Based in Navi Mumbai or willing to relocate.

📌 Import Customer Service - Freight Forwarding (Navi Mumbai)
🏢 Resource Management Group Plus Private
📍 Navi Mumbai