We are seeking a motivated Tele Collection/Email Chat Support representative to join our team in India. The ideal candidate will handle customer inquiries, manage collections, and provide exceptional support through various communication channels.
Responsibilities
- Handle inbound and outbound calls for collection purposes.
- Manage email and chat support for customer inquiries related to collections.
- Assist customers in understanding their payment options and account details.
- Provide excellent customer service and maintain a positive relationship with clients.
- Document all interactions accurately in the company's database.
- Resolve issues and complaints in a timely and professional manner.
- Follow up on delinquent accounts and ensure timely payment arrangements.
Skills and Qualifications
- Excellent verbal and written communication skills in English and Hindi.
- Strong customer service orientation and ability to handle difficult conversations.
- Basic understanding of telecommunication systems and CRM software.
- Proficient in using email and chat support tools.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Robust analytical and problem-solving skills.
- Attention to detail and accuracy in data entry.