Role Purpose

To plan, deliver, and manage effective training programs across PAN India, ensuring consistent capability building, LMS adoption, and performance improvement aligned with business and brand objectives.

Training & Development – PAN India

Key Responsibilities

- Ensure training content delivery aligns with organizational learning objectives, SOPs, and brand standards.
- Drive LMS adoption and a continuous learning culture across PAN India.
- Coordinate with HR, HODs, AMs, and RMs for training needs, feedback, and performance improvement.
- Maintain training documentation, reports, and compliance as per HR and business requirements.

Key Result Areas (KRAs)

1. Training Delivery

- Plan and deliver effective classroom, virtual, and on-floor training programs across PAN India.
- Ensure engaging, standardized, and region-appropriate training delivery using approved modules.
- Adapt training approach based on employee experience levels and regional requirements.

2. Training Assessment & Effectiveness

- Conduct pre- and post-training assessments to measure learning impact.
- Analyze assessment results and identify learning gaps.
- Share structured training assessment and feedback reports with HR and HOD after each program.





3. Refresher Training & Performance Escalation

- Conduct refresher trainings based on participant feedback, AM/RM evaluations, time duration, and performance gaps.
- Escalate critical performance issues or repeated negative feedback to HR and HOD in a timely manner.

4. Training Administration & Documentation

- Manage training schedules, coordination, and execution across PAN India.
- Maintain accurate training records including attendance, assessments, and feedback for all employees.
- Ensure documentation is audit-ready and updated as per HR standards.

5. Learning Management System (LMS)

- Ensure timely completion of assigned LMS courses across all regions.
- Onboard and train recent joiners on LMS usage and learning expectations.
- Monitor LMS engagement and completion status and support corrective actions where required.

6. Reporting & Planning

- Share End-of-Day (EOD) activity updates with HOD.
- Submit monthly PAN-India training calendars at least 15 days in advance.
- Ensure training feedback and reports are submitted within 48 hours of training completion.

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