We are looking for a Senior Customer Success Lead – Campaign Management to own strategic client relationships while mentoring a team of Customer Success professionals. This is a high-impact, hybrid role combining individual account ownership with team leadership, focused on e-commerce performance marketing clients. You will drive client growth, lead escalations, improve processes, and collaborate with cross-functional teams to deliver exceptional campaign performance.

Key responsibilities:

- Own and grow a portfolio of high-value e-commerce performance marketing accounts
- Lead strategic client conversations, including campaign strategy, QBRs, account growth, renewals, cross-sell, and upsell opportunities
- Mentor, review, and guide junior Customer Success/Account Management team members
- Act as the primary escalation owner, proactively managing account health, delivery risks, and churn signals
- Build and standardize Customer Success processes, SOPs, playbooks, onboarding workflows, reporting cadences, and documentation
- Ensure seamless client onboarding and collaborate with Campaign Management, Media
- Buying, Creative, Analytics, and Sales teams to drive successful outcomes

Qualifications:

- 2–4 years of Customer Success or Account Management experience in AdTech, MarTech, SaaS, or Performance Marketing, managing e-commerce clients.
- Robust understanding of Google Ads, Meta Ads,



Google Analytics, with experience driving campaign strategy, QBRs, renewals, account growth, upsell, and cross-sell.
- Proven ability to own client relationships, lead escalations, mentor junior team members, and collaborate with Campaign, Creative, Media, and Analytics teams.
- Experience building or improving Customer Success processes, SOPs, playbooks, client onboarding, and reporting frameworks in a fast-paced environment.
- Hands-on experience with Notion, Asana, Trello, Monday.com, or ClickUp; familiarity with HubSpot, AppsFlyer, Branch, Trackier, DSP/Programmatic, or Hyperlocal Advertising is a plus.
- Strong communication, stakeholder management, problem-solving, and ownership mindset, with the ability to thrive in ambiguous, high-growth environments.

About DeltaX:

DeltaX is a Data-Driven Digital Advertising Platform built for Agencies and Advertisers to optimally plan, design, buy, track, attribute and report ad campaigns across search, social media, display RTB, Mobile, Video and other media channels. Founded in 2012, the platform serves as the pioneer in the Advertising Technology Industry. The cutting edge technology has empowered digital marketing teams across the globe with deep insights, automated ROI based spends optimization, activating award winning technology- driven campaigns.

📌 Account Manager - Campaign Management (Pune)
🏢 DeltaX
📍 Pune