Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Sybase Database

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Act as the ongoing interface between the client and the system or application. Responsible for end-to-end database and infrastructure administration across MSSQL, Sybase, and AWS environments. Ensures availability, performance, security, and reliability through proactive monitoring, advanced troubleshooting, and continuous improvement initiatives.

Must Have Skills:

MSSQL Server, Sybase ASE, AWS (EC2, RDS, VPC), Database Administration, Infrastructure Operations

Job Requirements:

Key Responsibilities:

Administer MSSQL and Sybase databases including installation, configuration, patching, and upgrades

Manage MSSQL AlwaysOn Availability Groups, clustering, and failover mechanisms

Administer Sybase replication servers, backup servers, and performance tuning

Manage AWS infrastructure including EC2, RDS, storage (EBS), networking (VPC), IAM roles, and security groups

Perform proactive monitoring of database performance, query execution, and system health

Troubleshoot complex issues such as deadlocks, blocking, query performance, and latency

Perform root cause analysis (RCA) and implement permanent fixes for recurring database issues

Manage database backups, restores, log shipping, and disaster recovery strategies

Implement database security, user access control, encryption, and compliance policies

Optimize queries, indexing strategies, and database performance tuning

Execute patching, upgrades, and vulnerability remediation activities





Design and maintain high availability and disaster recovery solutions across on-prem and AWS

Automate database maintenance tasks using scripts and scheduling tools

Collaborate with application teams for DB performance optimization and deployments

Maintain documentation, SOPs, and knowledge base

Enterprise Tools & Platforms:

Monitoring: Splunk, Database Performance Analyzer

Logging: Splunk, ELK Stack

DB Tools: SQL Server Management Studio (SSMS), SQL Profiler, Sybase Central

Cloud Tools: AWS CloudWatch, AWS RDS Performance Insights, Trusted Advisor

ITSM: ServiceNow

Automation: PowerShell, T-SQL scripts, Shell scripting

Backup Tools: Veeam, Commvault, Native DB backup utilities

Security Tools: Qualys, Nessus

SLA / KPI Ownership:

Ensure adherence to SLA/KPI commitments

Track MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge)

Monitor MTBF and database availability

Publish weekly/monthly service performance reports

Drive service improvements and optimization initiatives

Client Facing Responsibilities:

Lead and participate in war room calls during major database incidents

Manage escalation matrix and stakeholder communication

Provide periodic updates to business and technical stakeholders

Participate in governance, CAB, and service review meetings

Technical Experience:

5+ years of experience in database and infrastructure administration

Robust troubleshooting and RCA expertise

Experience with HA/DR architectures (AlwaysOn, replication)

Hands-on AWS cloud and automation experience

Professional Attributes:

Strong communication and stakeholder management

Ability to handle critical incidents and escalations

Flexible to work in 24/7 environment

Strong analytical and problem-solving mindset

Educational Qualification:

Bachelor s degree

📌 Operations Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru