INTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group's existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and perks solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

HIH - Agile Coaching Advisor

The AI Enablement Consultant enables Enterprise Transformation Consultants to apply AI and GenAI to solve complex enterprise problems and deliver measurable business outcomes. This role strengthens the consulting capability of the HIH Enterprise Consulting team by helping consultants identify high-value AI use cases, assess opportunity size, define success measures, and translate insights into practical recommendations that improve productivity, decision quality, capacity planning, flow, value delivery, and operating model effectiveness.

The role focuses on translating AI/GenAI concepts into repeatable consulting methods, assessments, and enablement assets that consultants can use with leaders, teams, and product groups. The Ai Enablement Consultant is not expected to be the primary AI engineer or tool trainer; instead, this role helps Enterprise Consultants apply AI as a structured problem-solving, decision-support,



and value-realization capability within enterprise transformation work.

The AI Enablement Consultant is responsible for building AI fluency and practical AI-enabled consulting capability across the Enterprise Transformation Consultant group. This includes enabling consultants to identify AI-relevant business problems, frame hypotheses, assess workflow and productivity opportunities, interpret AI-enabled insights, and convert those insights into clear recommendations, adoption plans, and measurable outcomes.

This role supports the evolution of the Enterprise Consulting model by strengthening AI-informed enterprise consulting practices, while maintaining a working understanding of product delivery, organizational change, and modern ways of working as context (not the primary emphasis).

- Enable Enterprise Transformation Consultants to apply AI/GenAI concepts in enterprise consulting and transformation engagements
- Identify and prioritize AI opportunities by mapping business problems to use cases, value hypotheses, and feasibility considerations
- Help consultants assess where AI can improve productivity, decision velocity, capacity utilization, flow, quality, and value delivery
- Build practical AI consulting playbooks, prompts, use-case patterns, workshop guides, and reusable enablement assets
- Support problem framing, hypothesis development, success measures, and adoption planning for AI-enabled change
- Enable responsible AI practices by helping consultants understand AI/GenAI fundamentals, limitations, risks, privacy, and governance considerations
- Partner with Enterprise Consultants to integrate AI-enabled insights into assessments, growth plans, operating model recommendations, and transformation roadmaps
- Define and socialize practical metrics for AI adoption and impact (e.g., cycle time reduction, throughput, quality, customer value, and productivity outcomes)
- Support internal learning forums, communities of practice, and capability-building sessions focused on AI-enabled consulting
- Help create a consistent consulting language for AI-enabled transformation across HIH ACoE engagements
- Act as a dedicated data scientist, ML engineer, or AI platform owner
- Build production AI/ML models as the primary responsibility




- Serve as a generic AI tools trainer
- Replace Enterprise Transformation Consultants in their consulting engagements
- Own day-to-day team delivery, backlog management, or ceremony facilitation
- Operate as a PMO, reporting analyst, or tooling administrator

Education:

- Degree in technology, data, analytics, engineering, or business-related area

Experience:

- 11-18 years of experience
- Experience in enterprise consulting, transformation enablement, product delivery, or organizational change
- Practical exposure to AI/GenAI concepts, analytics, machine learning fundamentals, and AI-enabled productivity tools
- Experience identifying and shaping AI use cases (problem framing, value hypothesis, feasibility, success measures, and adoption planning)
- Experience translating complex technical concepts into simple, usable guidance for non-technical stakeholders
- Ability to connect AI-enabled opportunities to business outcomes, operating model changes, and measurable impact

Skills:

- Strong understanding of enterprise consulting methods, stakeholder management, and organizational change
- Working knowledge of AI/ML and GenAI concepts, including opportunities, limitations, and responsible use considerations
- Ability to guide problem framing, hypothesis development, workflow analysis, and outcome measurement for AI-enabled initiatives
- Ability to translate AI concepts into practical consulting artifacts (use-case definitions, decision frameworks, adoption plans, and executive-ready narratives)
- Strong communication skills with the ability to simplify technical concepts for non-technical audiences
- Ability to influence without authority and build capability across peer groups
- Comfort working in ambiguity and shaping new practices where playbooks may not yet exist

Preferred Skills:

- AI, data analytics, prompt engineering, GenAI, or responsible AI learning/certification
- Experience supporting AI adoption at enterprise scale (change enablement, operating model impacts, governance, or value tracking)
- Experience creating reusable playbooks, training content, consulting assets, or enablement frameworks
- Agile, product, Lean, SAFe, or change management certification (helpful, not required)

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

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📌 AI Strategy Consultant (Secunderabad)
🏢 Evernorth Health Services
📍 Secunderabad