Job Description

Responsibilities:

Service Now Development & Customization:

- Design, develop, and implement Service Now solutions across ITSM, ITOM, and SPM modules.
- Build and maintain custom applications, workflows, and automation using Java Script, Glide API, Flow Designer, and Integration Hub.
- Configure and manage CMDB to ensure accurate asset and configuration data.

Automation & AI/ML Integration:

- Implement automation solutions to streamline IT and business processes.
- Leverage AI/ML capabilities in Service Now to enhance service delivery and operational efficiency.
- Continuously explore AI-enabled features to improve workflow intelligence and predictive analytics.

Integration & Collaboration:

- Integrate Service Now with external systems and third-party applications via REST/SOAP APIs, Integration Hub, and middleware tools.
- Collaborate with cross-functional teams including IT operations,



business stakeholders, and product owners to deliver end-to-end solutions.
- Support Agile development practices, including sprint planning, daily stand-ups, and retrospective sessions.

Troubleshooting & Optimization:

- Identify and resolve technical issues, performance bottlenecks, and configuration errors.
- Ensure Service Now instances are optimized, secure, and compliant with best practices.
- Provide support for production issues and assist in release management.

Documentation & Knowledge Sharing:

- Create and maintain technical documentation for solutions, workflows, and integrations.
- Share knowledge with peers and mentor junior developers on best practices and coding standards.

📌 Service now developer +Agentic AI (Chennai)
🏢 Subramaniam Hemamalini (Proprietor Of Live Connections)
📍 Chennai