- Responsible for the management and supervision of assigned customer lines.
- Provide product and process expertise for PT/ED and /or TC
- Guide and review the work of Technical Service Officers.
- Ensures internal process adherence at the customers line.
- Supervises the efforts of TSOs towards resolution of products and process issues.
- Assumes ownership of complex Technical issues at the customers site while displaying product/process expertise.
- Identifies technical training needs of TSO and provides OJTS.
- Collates from TSOs and prepares analysis of customer paint shop performance w.r.t. PAP
- Provides feedback to the marketing team on competitor activities and supply issues.
- Operationalizes processes of database generation and information management.
- Identifies areas of improvements and modifications in the customers PAP together with RTSM.
- Imparts training to customers paint shop personnel.
- Develops and builds relationship with the customer user depart