Job Description

Working from the office.

- Relationship & stakeholder management
- Develops positive working relationships with appropriate colleagues throughout the British Council and in the relevant functional disciplines (Business Assurance, Delivery) to facilitate the effective provision of high quality and customer-focused services and advice.
- Internal customer focus
- Responds knowledgeably and professionally to enquiries within appeals and investigations area, to ensure internal customers receive high quality, prompt and timely service and/or advice. Refers on to others only complex enquiries, or those outside own area of expertise.
- Uses a range of enquiry, research and analytical approaches to ensure they have an accurate understanding of the internal customer s business needs and concerns before providing appropriate services, advice or problem-solving support.
- Please note employees are expected to be available & flexible for cross-skilling into other lines of business as per business requirements. Which may require upskilling & working in the required areas as per standards/schedule
- About You (essential requirements for the role):
- The British Council systems and global processes operate in English.



Excellent written and verbal proficiency in English is must (Minimum B2 level)
- Educated to degree level or equivalent work experience
- Experience of working in Exams IELTS process (any stream).
- Excellent communication skills.
- Analytical with excellent attention to detail.
- Proficient in MS office applications
- Ability to inspire and support people
- Ability to plan well and prioritize work.
- Good decision-making
- Proactive approach with focus on problem analysis & resolution
- Minimum of 1 year of experience is required in backend operations or managing investigations, or working in an IELTS-related role.
- Applicant should be six-sigma white belt trained.
- Work from the office.
- Experience in investigations/appeals/ any IELTS Process.
- Understanding of a wide range of distribution, partnership and British Council Exams products, and their delivery and security needs.
- Experience of contributing to a geographically dispersed team (e.g. across a region or large country)
- Ability to meet main accountabilities detailed above, good relationship and stakeholder management skills.
- Excellent attention to detail and ability to work to tight deadlines

📌 IELTS Investigation Officer (Noida)
🏢 British Council
📍 Noida