Customer Service – International Voice Support Specialist

Location: Hyderabad (Work from site)
Experience: 1 - 2 Years
Employment Type: Full-Time
Shift: Rotational shifts (24/7 support)
Joining: Immediate

Program : MyChart Support – Voice

Our requirement: Strong communication skills with the ability to convey complex information effectively

Job Description:

We are urgently looking for an International Voice Support Specialist to join our growing IT healthcare team.
The ideal candidate will handle patient support calls, emails, and in-basket requests related to the MyChart portal.

You will be the first point of contact for patients and healthcare providers , assisting with login issues, password resets, account setup, and general MyChart troubleshooting.

This is a priority position with quick interview and onboarding process

Key Responsibilities

- Handle inbound calls, emails, and in-basket messages for MyChart support.

- Assist users with account access, password resets, and profile activation.

- Troubleshoot login issues efficiently with high customer satisfaction.

- Document all interactions accurately in the CRM/ticketing tool.

- Escalate complex issues to Level 2 support or relevant departments when required .

- Provide step-by-step guidance to users to help them navigate MyChart features.

- Maintain service level agreements (SLAs)



and ensure timely resolution.

Requirements

- Good experience in customer support (any domain)

- 2 years of experience in Health care customer support (Voice) / MyChart or Epic Support - Voice

- Excellent communication skills – both verbal and written (4.5 – 5 rating is mandated to qualify)

- Strong customer service orientation and problem-solving ability.

- Comfortable handling multiple channels (phone, email, and ticket systems).

- Basic understanding of healthcare workflows or EHR (Electronic Health Records) /EMR (Electronic Medical Records) systems is a plus.

- Immediate joiners or short notice period (5 Days preferred).

- Additional Skill – Basic knowledge

- ServiceNow - (Certified/Non-Certified)

- User management, and workflow support | Proficiency in supporting incidents, requests, and change management processes | Administration expertise.

- EPIC - (Certified/Non-Certified)

- EPIC Hyperspace knowledge

- EPIC workflow knowledge

Education:

- Graduate in any discipline.

- Healthcare Customer support background preferred.

Why Join Us?

- Work with a energetic and supportive healthcare team.

- Great learning exposure with potential for Epic certification.

- Fast-track hiring process – interviews ongoing this week!

📌 Customer Service - International Voice Support Specialist (Kondapur)
🏢 InterScripts
📍 Kondapur